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Call Center Overview

VoiceData24 is leading the way in call center software and customer experience management products.  Partner with us to streamline your greatest assets - your employees, insights, and customer channels.  Together we'll drive a new customer conversation.

 

Major Features:

We provide complete, cost effective and secure communication services for call center service provider , collection agency , utility companies , banks, retailers, government agencies, educational institutions; all verticals have experienced remarkable improvement in the communication and marketing platform.

System includes:

  • email campaign solution click here to know more about

  • Voice broadcasting campaign platform

  • Text messaging Platform ( coming soon)

We are open to any type of customization creating web services and integrating to any open system and database that help the organization to bring the leads to into call center solution. We are well equipped to design a complete call center required for advance inbound and outbound operations.

Voicedata24 has researched and developed a marketing communication platform focusing on voice Text and email effective communication solution for mid-sized to large enterprise businesses and Government offices.

It is an innovative comprehensive marketing and communication tool that provides full advantage of VoIP technology to promote their business. The system not only provides immediate cost savings, but enables organizations to run their campaigns. It is easy to use, maintain and is deployable with no disruption of service and without on-site interoperability testing.

  • Inbound, Outbound and Blended call handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA, UK call-compliance capability
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Web-configurable IVRs and Voicemail boxes
  • Scalable to hundreds of seats
  • Ability to use standard Telco lines and VOIP trunks
  • For more information contact sales representative